Frequently asked questions

Yes. Standard licenses are usually intended for a single end product. For repeated client usage or wider redistribution, use the appropriate extended or team license.

You get instant access to the download files and any included documentation. If the product receives updates later, you can download the latest version from your account.

Yes. Most products include a support window from the creator or TemplateHarbor. The exact support length depends on the product and license type.

Support usually covers installation help, bug fixes, and clarification around the included files. It does not usually include large customizations or unrelated development work.

Yes. Purchased files remain available through your account so you can access the latest downloadable version again whenever you need it.

Yes. When a creator publishes improvements or maintenance updates, you can download the newest version from your account if updates are included with your license.

Payment methods depend on your storefront setup, but customers can typically use standard card payments and any accelerated payment methods enabled in Shopify.

Refund eligibility depends on the store policy and the nature of the issue. If something is wrong with your purchase, contact us with the order details and we will review it promptly.