Refund Policy

Effective date: 25/03/2026

Last updated: 25/03/2026

Version: 1

1. About this Policy
This Refund Policy explains how READYMADE DESIGNS LTD considers and handles refund requests in relation to payments made through templateharbor.com for digital products sold on the Website.

READYMADE DESIGNS LTD, company number 16632982, of Dept 6496a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP, email: info@templateharbor.com, operates templateharbor.com. In this Refund Policy, references to the “Company”, “we”, “us”, and “our” mean READYMADE DESIGNS LTD.

This Refund Policy is a separate document and must be read together with our Terms and Conditions and any applicable licence terms for the relevant Product. If there is any inconsistency between this Refund Policy and the Terms and Conditions, the Terms and Conditions will prevail.

2. What this Policy applies to
This Refund Policy applies to payments made directly to READYMADE DESIGNS LTD through templateharbor.com for digital products made available on the Website, including individual templates, template kits, bundles, and other digital assets.

It does not apply to third-party services, software, tools, or subscriptions that you may use together with a Product, including hosting, plugins, themes, fonts, email services, or similar third-party services. Those matters are governed by the relevant third party’s own terms and policies.

All purchases made on the Website are made directly from READYMADE DESIGNS LTD. READYMADE DESIGNS LTD acts as merchant of record and as the principal contracting party for Orders placed on the Website, and any refund, re-delivery, or other remedy is administered by READYMADE DESIGNS LTD in accordance with this Refund Policy and applicable law.

3. The general rule for digital products
The Products sold on the Website are digital content. A Product is treated as supplied at the moment it is first made available to you for download, access, or use through your account, whether or not you decide to download or access it immediately.

Because digital content can be delivered instantly and retained after access is granted, purchases are generally final once supply has begun. For that reason, refunds are not normally available after supply starts unless a refund or another remedy is required by law or is expressly allowed under this Refund Policy.

If you are a consumer and the Product is supplied immediately, then by clicking the payment button, or any equivalent confirmation wording at checkout, you expressly request immediate supply of the digital content and expressly acknowledge that, once supply begins, you lose any statutory right to cancel that might otherwise apply to digital content. If you do not agree to that, you must not complete the purchase.

Nothing in this Refund Policy limits any mandatory consumer rights you may have under applicable law, including, where relevant, any mandatory consumer protection rights that apply in your country of residence within the European Economic Area and cannot lawfully be excluded by contract.

4. Situations in which a refund will not normally be given
We do not provide refunds simply because you changed your mind after purchase or no longer wish to use the Product. This includes, without limitation, cases where you purchased the wrong style, decided not to proceed with the project, or later concluded that the Product no longer suits your preferences or creative direction.

A refund will also not normally be available where the Product functions substantially as described, but you expected features, content, integrations, or results that were not expressly stated on the Product page or in the Product description before purchase.

We do not normally issue refunds where a compatibility problem arises from your own setup or third-party environment rather than from a defect in the Product itself. This may include issues relating to hosting configuration, theme conflicts, plugin conflicts, builder settings, PHP version, server environment, or other external technical circumstances not caused by the Product.

No refund will normally be given where the issue could reasonably have been avoided by reviewing the Product description, requirements, compatibility information, or other information made available before the Order was placed.

We also do not normally provide refunds because a client, employer, agency, or other third party has cancelled, postponed, or no longer requires the project after the Product has been purchased.

In addition, loss of access to the email address or login details associated with your account does not by itself create a right to a refund, although we may, at our discretion and subject to appropriate verification, assist with account recovery where possible.

5. Circumstances in which we may offer a remedy
Where a genuine problem arises, our preferred approach is, where possible, to restore access, re-deliver the Product, or provide a corrected or replacement copy before issuing a refund. However, a refund may be considered in the limited circumstances set out below, subject to verification and subject always to any mandatory legal rights that may apply.

If you were charged more than once for the same Order because of a technical issue or payment processing problem, or if the amount actually charged clearly differs from the amount displayed at checkout, we may refund the duplicate payment or the overcharged amount.

If payment has been successfully completed but the Product is not made available in your account, or cannot be downloaded or accessed because of a failure attributable to our own systems, we will first try to restore access or re-deliver the Product. If, after reasonable efforts, we are unable to supply the Product, we may issue a full refund for the affected Order.

If the files supplied are materially incomplete compared with the Product description, technically corrupted, or seriously defective in a way that affects the core Product as described, we will normally first try to provide a corrected file or a replacement copy within a reasonable time. If we are unable to do so, we may provide a full refund for the affected Order. Minor styling differences, routine configuration adjustments, or changes needed to suit your specific software environment are not treated as defects for these purposes.

If you believe a transaction was made without your authorisation, for example because a payment method was compromised, you should contact your bank or payment provider immediately and notify us as soon as possible. We may ask for supporting information and will cooperate with the relevant payment provider in investigating the matter. Claims of unauthorised payment are often decided through the bank or card issuer’s own dispute procedures, and the outcome may depend on that process.

In rare and clearly documented situations where refusing a refund would be manifestly unfair, we may choose, at our sole discretion, to issue a refund. Any such decision is exceptional and does not create a right to a refund in other cases, even if they appear similar.

6. Effect of a refund on your rights to use the Product
If we issue a refund for a Product, any licence granted in relation to that Product will automatically come to an end. You must then stop using the Product and, where reasonably possible, remove it from live projects, deliverables, and distributions, and delete copies that remain under your control.

This does not affect any rights or remedies that cannot lawfully be excluded under applicable law.

7. How to contact us about a refund or delivery issue
If you want to request a refund, report a delivery problem, or raise an issue concerning a defective file, you should contact us at info@templateharbor.com or use the contact form available on the Website.

To help us investigate the matter properly, you should provide your full name, the email address associated with your account, the Order number and purchase date, the name of the Product concerned, relevant platform or version details where applicable, a clear description of the issue, and any supporting material such as screenshots, error messages, or steps to reproduce the problem.

We may ask for additional information where this is reasonably necessary to verify your identity, confirm the transaction, or investigate the issue.

8. How requests are reviewed and how approved refunds are returned
Refund and remedy requests are reviewed in good faith by reference to this Refund Policy, our transaction records, delivery logs, correspondence, and any mandatory legal obligations that apply. Some matters require technical investigation or coordination with payment providers, so we do not guarantee any specific response time.

If a refund is approved, we will normally return the funds to the same payment method that was used for the original transaction, where that is technically possible.

Where permitted by law, any third-party processing charges that cannot be recovered by us, including payment gateway fees or currency conversion costs, may be deducted from the refunded amount.

9. Chargebacks and payment disputes
If you open a chargeback or payment dispute with your bank, card issuer, or payment provider, we may temporarily suspend access to the relevant Product and/or restrict your account while the dispute is being investigated.

In connection with such a dispute, we may provide the payment provider with relevant information relating to the transaction, the delivery status, and account access records.

If we have already refunded the relevant transaction directly, you agree not to seek an additional recovery of the same amount through a chargeback or other payment dispute process.

10. Governing law and interpretation
This Refund Policy is governed by the laws of England and Wales and is intended to be interpreted in the English language. If we provide a translation of this Refund Policy, the English version will prevail to the extent permitted by law.

Nothing in this section excludes any mandatory consumer protection rules that may apply under the law of your country of residence where such protections cannot lawfully be excluded.

11. Changes to this Policy
We may amend this Refund Policy from time to time. The current version will be made available on the Website and will apply from the date on which it is published. Your continued use of the Website after an updated version is published will indicate acceptance of the revised Refund Policy.